We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2015, 2016, 2017 and 2018.
Acorn Barn - October 2018
“Easy to book. Although your company insisted that we inform the owners of the property of our arrival time and that if we were going to be late to telephone them. Having spoken to the owners and given them a time of arrival they said that was unnecessary as the cottage door is open and the key is on the table.”