We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2015, 2016, 2017 and 2018.
Glebe Cottage - August 2017
“Great service when helping for the payment, letting out the refundable part, so we wouldn't loose money due to the currency transfers (without asking for it, as I did not think about it, so what a great service!) Something else that might give an added value, is offering or referencing to for example the national trust journey pass etc (specifically for oversea visitors).”
Miller's Cottage - August 2017
“Property not suitable for those who are not physically agile, no mention of this in brochure, lounge seating unusually low, only half a stair rail, only toilet so small barely adequate. No mention of these facts in the brochure.”