We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2015, 2016, 2017 and 2018.
Owl Barn - August 2018
“You should have telephoned me on the sat or sun to see if they could help further. As you knew the state of the cottage. Tried to say the owner had had problems. Yes the owner did have problems to prioritise her guests. From 10am till 4pm the cottage should have been ready. Not unmade beds etc. Your comments please.”