Glorious English Holidays

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2015, 2016, 2017 and 2018.

Tastefully renovated this cottage enjoys modern furnishings which give the cottage a light airy feel.

Teal Cottage - October 2015

“Should have pointed out problems below.”

– we are very sorry you did not enjoy your stay in Teal Cottage in Whitstable. We do state in our descriptions that there is some free on street parking and a public car park behind the cottage. It is unfortunate you were unable to access any free parking during your holiday. We also do say that the stairs are steep so not suitable for the very young or elderly and are clearly shown in the photos both on our website and in our brochure. The owner has deliberately styled the kitchen in the 1950’s “vintage” era and so is simple in its design as shown by the photographs on our website.

Kate Redman
Office Manager

Kent and Sussex Holiday Cottages

Tastefully renovated this cottage enjoys modern furnishings which give the cottage a light airy feel.

Teal Cottage - October 2015

“Should have pointed out problems below.”

Open plan sitting room with doors to patio and garden.

Iden Cottage - October 2015

“would use again”

Thank you for that useful comment, I have let the owner know so that something can be done about it. So sorry you slipped, I hope you did not hurt yourself.

Kate Redman
Office Manager

Kent and Sussex Holiday Cottages

Open plan sitting room with doors to patio and garden.

Iden Cottage - October 2015

“would use again”

Well equipped kitchen

Flat 9 Bonningbrook Court - October 2015

“My only criticism is that they did not confirm my booking straight away, it was left over a week-end with me not knowing whether I had a reservation or not. Otherwise their service was very good.”

Thank you for your comments, we do try to deal with weekend bookings as soon as we can on a Monday, but at least the dates are held for you over the week end. I have passed on your comments to the owner.

Kate Redman
Office Manager

Kent and Sussex Holiday Cottages

Well equipped kitchen

Flat 9 Bonningbrook Court - October 2015

“My only criticism is that they did not confirm my booking straight away, it was left over a week-end with me not knowing whether I had a reservation or not. Otherwise their service was very good.”

Lovely stylish apartment close to Viking Bay.

York Mansions Apartment - October 2015

“I found the staff very helpful when I rang with a couple of queries.”

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