We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2015, 2016, 2017 and 2018.
Brook Farm Barn - April 2017
“I found the website very easy to navigate. I always prefer to speak to someone when booking holidays & I was very pleased to deal with the Ladies in the office at Kent & Sussex Holiday Cottages. They were very helpful and nothing was too much trouble. Thank you Ladies.”
Lower Coastguard Cottage - April 2017
“Have booked twice with Kent and Sussex Holiday Cottages and it is so easy and everything is as it should be. Correspondence is excellent and easy to understand. Will book through Kent and Sussex Holiday Cottages again.”