Frequently Asked Questions
If you’re thinking of booking a Kent and Sussex Cottages property for the first time then you’ll find our FAQ section below a handy point of reference. If we haven’t covered your specific query then please don’t hesitate to contact us either by email firstname.lastname@example.org or telephone our friendly team on 01580 720770.
What is arrival/departure time?
Arrival is not before 3.00pm, but check the Travel Directions/Key Instructions paperwork as some properties are from 4.00pm onwards. Departure is 10am. If you would prefer to arrive earlier, please contact the owner prior to your arrival.
Are bed linen and towels included in the price?
Yes unless otherwise stated, excluding beach and swimming towels. Cot linen is never provided, please remember to bring your own.
Is heating/electricity included in the price?
Ninety nine percent of our properties have heating/electricity included, there are a few exceptions but this is clearly marked in the property description.
Do I have to do a full clean before departure?
No, but you are asked to leave the property clean and tidy at the end of your stay.
Can I bring my pets?
A proportion of our properties are happy to accept pets for a charge of £20 per week. Please check our website to see if the pets attribute is ticked.
Are your properties family-friendly such as, are cots/highchairs provided?
Cots and highchairs are provided at most of our properties, please check the website or call the office for confirmation. Cot linen is not provided so please remember to bring your own.
What is a short break? – Can I book a midweek stay?
Most of our properties will take short breaks out of high season from 2 to 6 nights, either midweek or over the weekend.
Would you be able to reserve a property for me until I confirm?
Yes we can hold a property for you for a few hours or overnight until you can confirm your holiday plans.
Why can’t I reserve more than one property at any time?
Demand for our properties is often high. In order to ensure that our online calendars are up-to-date and as accurate as possible, guests are only able to place a provisional hold on one property at a time.
Is there any flexibility on the arrival day?
Our properties are either a Friday or Saturday changeover. Generally we work to these changeover days to maximise bookings for owners. A late booking might afford a level of flexibility depending on availability but each request is entirely at the owner’s discretion.
Can I get discount if I book a larger property than needed?
Some properties do offer a lower occupancy discount. Please call us and we will be happy to advise if this is available on the property you are interested in booking.
Booking conditions – what are they?
Once you have made your booking you enter into a legal contract with the owner. Please be sure to read our booking conditions.
What if I need to cancel a cottage holiday?
We are aware that circumstances change and we are always happy to try and arrange an amendment to a booking, maybe alternative dates. If you need to cancel a holiday completely please notify us by telephone or email immediately. You will find our cancellation details on our website under the heading Cancellation in the Booking Conditions.
What is a refundable security deposit? And how long will it take to be refunded?
This covers any damage or breakages that may occur during your stay or additional cleaning that may be required. The money is refunded to you in the same way we receive the deposit, 7 days after your departure date.
Access for all
We try to make our cottages accessible for everyone. We have a selection of properties that have ground floor accommodation to enable guests with mobility problems to choose a property that is suitable for their needs. Please check the website or call our friendly booking team who can help you.
Would I receive a discount if I booked well in advance or if I wait until the last minute?
Neither! Our properties are popular all year-round, and although booking in advance will not mean that you receive a concession on the standard tariff, you will at least have the pick of the dates available at the property of your choice.